Worldwide Call Center Solutions

Level1Telecom Call Center solutions allow businesses to build a comprehensive, feature-rich call center—with no hardware, software or up-front capital costs. Call Center uses a carrier-class, resilient architecture with built-in features to enhance call agent productivity and ease operations supervision. Equipped with advanced ACD, IP PBX, Auto Attendant and Announcement capabilities, Call Center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands.

With Level1Telecom Call Center, You Can …

Take your call center out at the office

Level1Telecom Call Center allows ACD groups to span locations, giving operators with traditional broadband connections the ability to work from anywhere with no additional hardware, software or phone line required.

Manage Calls Effectively

Level1Telecom Call Center offers a range of call distribution policies, from linear or simultaneous to skills-based or weighted call distribution, to ensure smooth call handling

Access advanced hosted call center features

Level1Telecom Call Center features call queuing, music on hold, custom announcements and real time and historical reports.

Offer 24x7x365, “follow-the-sun” customer care

Provide ubiquitous service using a single number for distributed call center locations in multiple geographic locations.

Control cost and Focus on productivity” customer care

Level1Telecom Call Center uses a pay-as-you-go model with predictable recurring monthly fees, and the hosted platform frees in-house IT professionals to focus on other pressing projects.

 

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Next Step

For further assistance or to start your Level1Telecom Call Center solution, please contact our helpful sales staff at 408-610-5255 (US) or 647-427-2015 (Canada) or receive a free, no-obligation quote by clicking here
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